Have some questions for us? Check here before you email!
All sales are final. Please check your shipping address before confirming any payment to Lowered Lifestyle, Inc. If your package is returned to us for an incorrect address, you will be required to pay for shipping again before we send anything back out to you. It is up to you to ensure your shipping address is correct.
• What is your exchange policy?
If you'd like to exchange an item, it's simple. We require that you order the new item, and mail the old one back. Once the old item is returned, in brand new condition, we will issue a refund for the original item. We do not accept exchanges after 14 days of delivery. If you have questions, please contact us.
• Can I return my order?
For Lowered Lifestyle goods / apparel: If your item has already shipped, we cannot accommodate returns. If your order has NOT been shipped, we are able to accommodate cancellations. Lowered Lifestyle reserves the right to charge a restocking fee of 20% on all orders that are refunded. We do not accept returns for sale / clearance items.
For performance parts: return / exchange information may vary depending on the manufacturer. Lowered Lifestyle reserves the right to charge an additional fee to cover costs of time spent or fees charged to us by the manufacturer, which can vary depending on the circumstances. Please contact us if you have questions.
• How long will it take for me to receive my item/items (United States)?
ORDERS USUALLY TAKE BETWEEN 1-3 BUSINESS DAYS FOR US TO PROCESS. Once your order ships, you will receive a tracking email with details. Please keep in mind that the time listed above does not include actual travel time of the package with USPS. There is another day of processing followed by another 1-3 business days of actual mail traveling time. Also, there may be delays depending on weather conditions, holidays, etc. We ship Priority Mail using USPS Monday-Friday (excluding holidays). Our offices are closed on weekends.
• How long do Domestic Orders take to arrive?
Using First Class Mail in the United States, deliveries generally take between 3-4 business days to arrive, although the USPS does not guarantee delivery dates or times. We DO NOT handle discrepancies with domestic mailings, nor do we have more information about your shipment than you do (we have the same tracking number that you do). If you would like to know the whereabouts of your package, or have complaints regarding your shipment, you must contact USPS. Please visit this website for more information: https://www.usps.com/help/contact-us.htm
• How long do International Orders take to arrive?
Using First Class Mail International, deliveries can take up to between 7-21 days to arrive, although the USPS does not guarantee delivery dates or times. The provided tracking number will only show "check ins" in the United States, if you'd like further tracking once the package has processed through customs, you must contact your country's mail carrier. Mail may travel to its destination by ground, air or a combination of both. We DO NOT handle discrepancies with international mailings. If you would like to know the whereabouts of your package, or have complaints, you must contact USPS or your country’s carrier. To add additional insurance to your order, please email us at firstname.lastname@example.org Please visit this website for more information:http://www.stamps.com/usps/first-class-international/
• Order Tracking
Once your order has processed, you will receive an email including a delivery confirmation number. ALL orders come with tracking which is automatically sent to your email that you supplied. Can't find it? Don't forget to check your spam folders too! These numbers supplied by USPS are delivery tracking numbers, which sometimes do not updates at every stop. They are just supplied to show that items have been delivered.
• Can I add insurance to my order?
All orders now come fully insured through USPS. Have questions? You can email us (email@example.com) prior to placing your order. Insurance is helpful in case your package is lost, damaged or mis-delivered through USPS. If you do not receive your package, or your items arrive damaged, we will work with you to get your items replaced. If damaged, we REQUIRE photos to offer replacement. Replacement may not happen immediately and may require a few days of working with USPS to ensure that the claim will be paid. During this time we ask that you have patience with us so that we can resolve your issue as quickly as possible. All sales are final and if a package is lost or damaged this does not constitute a refund (instead of a replacement of merchandise) to the buyer.
• I received the wrong item
If we made a mistake with you order, please email us through the Contact Us page. We will request photo evidence for our records.
• I placed an order but never received the package
If you are located in the United States, you MUST contact USPS to file a dispute and to open an investigation. Once the package ships, it is completely out of our hands. We are not responsible for lost packages and all disputes must be directed to USPS. If you live internationally, you must give your tracking information to your carrier and it's their responsibility to find your package. We are NOT responsible for extra carrier fees or if your package is lost. If you would like to add insurance on your package prior to ordering, please email us and we would be happy to add that on for your protection.
• Do you ship Internationally?
Yes! Just select the "international shipping" option upon check out.
•How do I apply a sticker?
We test all of our sticker batches for quality. When applying your vinyl, we recommend that you completely clean the application surface with rubbing alcohol or isopropyl rubbing alcohol before application. If there is ANY kind of residue (bugs, grime, glass cleaner, rain-x, etc) the vinyl may not adhere properly. There is no warranty on vinyl products.
• My item is damaged. How can I get another?
Sometimes this happens either during production or shipping. For replacement YOU MUST provide us with a photo of the damaged goods in order to receive a replacement. No replacement goods will be shipped without proof of damage.
• Are there customs fees? (International customers)
Customs fees are not covered in the shipping costs that are charged by Lowered Lifestyle. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes. Please note that no matter whom the carrier is, U.S. Postal or private, the laws and rules are the same for everyone. Each country is different and each carrier handles these issues differently when clearing customs.
• Do you offer wholesale or bulk order discounts?
Yes. If you are interested in merchandise for your store, or would like to order large quantities for an event, please contact us at firstname.lastname@example.org.
• I have another question that's not on the FAQs, can you help?
Sure! Head over to the CONTACT US page and we'll be happy to answer any questions.
It is YOUR responsibility to make sure all shipping info is correct. Please double check your address before you place an order! Once an item says SHIPPED in our system, then the transaction is out of our hands.
Lowered Lifestyle Management